Outcess Solutions LTD
Outcess Solutions LTD is a leading customer engagement and business process
outsourcing company, delivering innovative digital solutions to enhance
organizational performance. By leveraging advanced technologies, Outcess
empowers organizations to optimize customer interactions and streamline
operations, keeping pace with the rapid evolution of digital transformation.
Rooted in a culture of professionalism and operational excellence, Outcess
ensures its clients excel in today’s dynamic business environment.
Industry Vertical
Customer
Engagement & Business Process Outsourcing
Customer Engagement & Business Process Outsourcing
The Challenges
The limitations of the existing infrastructure impeded the company’s
ability to scale and ensure consistent performance for its clients.
To overcome these challenges, Outcess needed:
❖A scalable and resilient infrastructure to support seamless
operations.
❖Minimal downtime during the migration process to maintain
uninterrupted customer service.
❖Cost optimization without compromising reliability and efficiency.
The limitations of the existing infrastructure impeded the company’s ability to scale and ensure consistent performance for its clients.
To overcome these challenges, Outcess needed:
❖A scalable and resilient infrastructure to support seamless operations.
❖Minimal downtime during the migration process to maintain uninterrupted customer service.
❖Cost optimization without compromising reliability and efficiency.
Solution
SoftGEM Global Technologies LTD collaborated with Outcess to
implement a robust AWS migration strategy tailored to their unique
requirements. By leveraging AWS services, the solution ensured
scalability, enhanced performance, and reduced operational costs.
Key components delivered include:
- Data Migration: AWS Database Migration Service
(DMS) enabled the seamless transition of data to Amazon Aurora
for PostgreSQL, ensuring high performance and scalability.
- Compute Power: Amazon EC2 Windows Instances
provided a secure and reliable environment to host the call
center software, with built-in failover mechanisms for enhanced
resilience.
*.
- Automation: AWS Lambda was utilized to automate
operational tasks, reducing the need for manual interventions
and lowering infrastructure costs.
SoftGEM Global Technologies LTD collaborated with Outcess to implement a robust AWS migration strategy tailored to their unique requirements. By leveraging AWS services, the solution ensured scalability, enhanced performance, and reduced operational costs.
Key components delivered include:
- Data Migration: AWS Database Migration Service (DMS) enabled the seamless transition of data to Amazon Aurora for PostgreSQL, ensuring high performance and scalability.
- Compute Power: Amazon EC2 Windows Instances provided a secure and reliable environment to host the call center software, with built-in failover mechanisms for enhanced resilience. *.
- Automation: AWS Lambda was utilized to automate operational tasks, reducing the need for manual interventions and lowering infrastructure costs.
Results
- Seamless Migration:
The migration to AWS was completed with minimal downtime,
ensuring uninterrupted customer interactions and maintaining
high service standards.
- Improved Reliability and Scalability: AWS’s
robust infrastructure enabled Outcess to handle increased
workloads efficiently, supporting its growing client base.
- Cost Optimization: By modernizing its
infrastructure, Outcess achieved significant cost savings while
improving operational efficiency.
-
Enhanced Service Delivery: The migration empowered
Outcess to provide uninterrupted, high-quality customer support,
strengthening client trust and satisfaction.
- Seamless Migration: The migration to AWS was completed with minimal downtime, ensuring uninterrupted customer interactions and maintaining high service standards.
- Improved Reliability and Scalability: AWS’s robust infrastructure enabled Outcess to handle increased workloads efficiently, supporting its growing client base.
- Cost Optimization: By modernizing its infrastructure, Outcess achieved significant cost savings while improving operational efficiency.
- Enhanced Service Delivery: The migration empowered Outcess to provide uninterrupted, high-quality customer support, strengthening client trust and satisfaction.
